Tuesday, December 18, 2012

BBC News - Politics: Phone waits for HMRC 'cost £136m'

BBC News - Politics
The latest stories from the Politics section of the BBC News web site.
thumbnail Phone waits for HMRC 'cost £136m'
Dec 18th 2012, 09:20

Delays in answering phone calls to HM Revenue and Customs cost callers £136m last year, the National Audit Office estimates.
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